Content last updated 2026-07-27

提案

Zendesk Copilot の提案に関するドキュメント

提案とは

提案は、実行する Copilot の提案アクションに基づいてグループ化された、さまざまな Zendesk Copilot 機能です：

初回返信
マージするチケット
類似チケットを表示
会話を要約
ヘッダーにインテントを表示
ヘッダーにセンチメントを表示
チケットの担当者を提案 (EAP)

現在の設定

Zendesk Global
- Sandbox:
  - Suggest first replies
    - Who has access:
      - All groups
  - Suggest tickets to merge
    - Who has access:
      - All groups
  - Show similiar tickets
    - Who has access:
      - All groups
  - Generate live transcriptions and suggestions during phone calls
    - Who has access:
      - All groups
  - Summarize conversations
    - Who has access:
      - All groups
  - Show intent in the header
  - Show sentiment in the header
  - Suggest ticket assignees (EAP)
- Production:
  - Suggest first replies
    - Who has access:
      - All groups
  - Suggest tickets to merge
    - Who has access:
      - All groups
  - Show similiar tickets
    - Who has access:
      - All groups
  - Generate live transcriptions and suggestions during phone calls
    - Who has access:
      - All groups
  - Summarize conversations
    - Who has access:
      - All groups
  - Show intent in the header
  - Show sentiment in the header
  - Suggest ticket assignees (EAP)
Zendesk US Government
- Sandbox:
  - Suggest first replies
    - Who has access:
      - All groups
  - Suggest tickets to merge
    - Who has access:
      - All groups
  - Show similiar tickets
    - Who has access:
      - All groups
  - Generate live transcriptions and suggestions during phone calls
    - Who has access:
      - All groups
  - Summarize conversations
    - Who has access:
      - All groups
    - Include internal notes in summary
  - Show intent in the header
  - Show sentiment in the header
  - Suggest ticket assignees (EAP)
- Production:
  - Suggest first replies
    - Who has access:
      - All groups
  - Suggest tickets to merge
    - Who has access:
      - All groups
  - Show similiar tickets
    - Who has access:
      - All groups
  - Generate live transcriptions and suggestions during phone calls
    - Who has access:
      - All groups
  - Summarize conversations
    - Who has access:
      - All groups
    - Include internal notes in summary
  - Show intent in the header
  - Show sentiment in the header
  - Suggest ticket assignees (EAP)

最終更新 September 12, 2026: Merge pull request #526 from kyama0/translation/batch-2026-09-12-1 (a1f3c26a)

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